Troubleshooting Drawboard PDF: Solutions for Common Issues

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Drawboard is one of the leading digital note-taking apps available today, especially when it comes to working with PDF files. However, like any other software program, users may encounter occasional issues that can hinder their productivity.

In this article, we will focus on a common problem some Drawboard PDF users face: the app not functioning as expected or completely crashing without warning. We'll explore possible causes and provide step-by-step solutions to help you get back up and running in no time!

Cause 1: Outdated Software

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One of the most straightforward yet often overlooked reasons why your software may be malfunctioning is using an outdated version.

To resolve this issue:

1. Open Drawboard PDF on your device (either PC or Mac).

2. Click on 'Help' at the top menu bar and select 'Check for Updates'.

3. Follow the prompts to download and install any available updates.

4. Restart your device once the update process is complete.

Cause 2: Conflicting Apps

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Sometimes, multiple apps can conflict with each other's functionality, leading to unexpected behavior in Drawboard PDF. Here are some steps you can take:

1. Close all currently open applications on your device except for essential system files and browsers.

2. Restart your computer or mobile device by pressing the appropriate keys (usually Command + Option + Shift on Mac or Ctrl+Shift+Esc on PC) and then selecting 'Restart' from the menu that appears.

Cause 3: Corrupted Data Files

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Corrupt data files can also cause Drawboard PDF to freeze up or crash entirely. To resolve this issue:

1. Quit all instances of Drawboard PDF by right-clicking (or double-tapping on a Mac) and selecting 'Quit' from the context menu.

2. Open your device's File Explorer/finder and navigate to the following directory:

* Windows: C:\Users\\AppData\Local\Drawboard\PDF

* macOS: ~Library/Application Support/com.drawboard.pdf/

3. Delete all files within this folder except for any 'Preferences' or '.plist' file(s).

4. Launch Drawboard PDF again to see if the problem has been resolved.

Cause 4: Graphics Card Issues (Only on Windows)

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If none of the above solutions work, it may be worth checking whether your graphics card is causing problems with Drawboard PDF:

1. Right-click anywhere within a drawing area in Drawboard and select 'Preferences'.

2. In the ensuing window, click on the 'General' tab.

3. Underneath 'Advanced', uncheck both boxes labeled 'Use GPU acceleration when available' and 'Hardware Acceleration'.

Additional Troubleshooting Steps

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If none of these troubleshooting steps resolve your issue with Drawboard PDF not working as expected or crashing frequently:

1. Try uninstalling and reinstalling the app from its official download page.

2. Check for any pending updates to your operating system, graphics drivers (if applicable), Adobe Reader/DC (for Windows only).

3. If you're still encountering problems after trying all of these steps, consider reaching out directly via support channels like email or forums where other users might be able to offer more specific guidance tailored specifically towards resolving similar issues with their own version(s) installed.

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By following the troubleshooting guide above and performing some basic maintenance tasks such as clearing cache files & reinstalling any necessary components (e.g., Adobe Reader), most users should be able to resolve common problems they're experiencing using Drawboard PDF without needing further assistance. If however, you find that none of these solutions work for your particular situation then please don't hesitate reach out via our contact page where we'll do everything possible help get things back up & running smoothly again!

Drawboard pdf not working